Refund Policy

Your satisfaction is our priority at The Amazing. This Refund Policy outlines the conditions under which refunds are issued for products purchased from our website in the UAE.

1. Eligibility for Refund

Refunds are provided under the following conditions:

• Orders successfully cancelled as per our Cancellation Policy.
• Damaged or defective products upon delivery.
• Incorrect product delivered.
• Dry fruits that arrive spoiled or unfit for consumption (claims must be made within 4 hours with photographic proof).

2. Non-Eligible for Refund

• Opened or used perfumes or chocolates (due to hygiene concerns).
• Products not purchased directly from our website.
• Slight imperfections in dry fruits that do not affect taste or freshness.
• Delays in delivery caused by external circumstances like traffic or public holidays.
• Incorrect delivery address provided by customer.

3. How to Request a Refund

To request a refund, please email us at support@theamazing.in within 3 days of receiving your order (or 4 hours in case of spoiled perishables). Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos of the defective or incorrect product

4. Refund Process

Once your request is received, we’ll notify you of the approval or rejection. If approved, your refund will be issued to your original payment method within 7–14 business days. COD orders will be refunded via bank transfer after providing banking details.

5. Return of Products (If Applicable)

For some defective non-perishable items, we may ask for a return. If it's our error, return shipping instructions and costs will be covered by us. Products must be returned unopened in original packaging whenever possible.

6. Partial Refunds

In rare cases, partial refunds may be issued if products are damaged for reasons not caused by us or are returned incomplete.

7. Contact Us

Have questions about our Refund Policy? Email us at support@theamazing.in.