Cancellation Policy

At The Amazing, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for all our customers across the UAE.

1. Order Cancellation by Customer

You may cancel your order within 2 hours of placing it, provided it hasn’t been processed for delivery. To cancel, please email us at support@theamazing.in or call our Customer Support at +971 50 123 4567.

2. How to Request a Cancellation

Contact our support team with your order number and the reason for cancellation. Based on your order status and our timelines, we’ll confirm if the cancellation is eligible.

3. Refund for Cancelled Orders

If the cancellation is accepted within the allowed window, a full refund will be issued to your original payment method. Refer to our Refund Policy for processing timeframes.

4. Cancellation by The Amazing

We reserve the right to cancel orders under the following conditions:

• Out of stock or unavailable items
• Errors in product or pricing information
• Payment processing issues
• Suspicion of fraud or abuse
• Delivery outside our serviceable areas
• Force majeure events like extreme weather or emergencies

In such cases, we’ll notify you promptly and issue a full refund.

5. Changes to Cancellation Policy

We may update this policy at any time. All changes become effective immediately upon posting on our website.